Michael Schwartz Library
The University Library is the place to get connected to information resources for a successful college career. Whether connecting to the library using the Internet (http://library.csuohio.edu/), using the phone (216- 687-5300), or in person in Rhodes Tower, the library offers solutions to students’ information needs. The library's mission is to bring people and information together. Library staff helps students become proficient information users and fulfills academic and research needs.
The library collections provide the best of contemporary and traditional research tools. The library’s online collection of books and journal articles is far more suitable for academic coursework and research than resources available elsewhere on the Internet. With online access to over 45,000 journal titles, more than 750 research databases, and other online resources, materials required to write term papers, complete course assignments, and conduct other research are readily available. The on-site collection includes more than one million print volumes and more than one million additional items, such as sound recordings, video recordings, DVDs, and microforms.
Special Collections (http://web.ulib.csuohio.edu/SpecColl/) covers various topics but focus on primary research materials for the study of the economic, cultural, social, and political history of Cleveland, northeastern Ohio, and the Great Lakes region. Many of these special collections are available online (http://www.clevelandmemory.org/) through the Cleveland Memory Project.
Electronic Course Reserve (http://library.csuohio.edu/services/ecr.html) provides thousands of items, in a variety of formats, each semester to supplement course material.
OhioLINK, a consortium of 85 colleges and universities, the State Library of Ohio, and Cuyahoga County Public Library, allows atudents to place online requests for books from a statewide collection of over 47 million volumes. For items not in OhioLINK, InterLibrary Loan allows access to an unlimited number of library books and journals owned by other libraries in Ohio, the country, and the rest of the world.
The library's website (http://library.csuohio.edu/) is the research starting point for access to thousands of online journal articles, e-books, research databases, and the virtual reference desk. Bookmark the library’s website and use it as a first choice when looking for information pertaining to coursework and research.
For tips with selecting and using information resources, reference librarians can offer one-on-one expert advice. Contact one of these information professionals by phone (216-687-5300), by e-mail (http://library.csuohio.edu/services/ask/email.html), or in person in the library.
The library also provides group or class instruction. Through collaboration between instructors and library staff, students learn to use the best information resources rather than relying on random information found through search engines.
The Library Learning Commons
The Reference Center in the Library Learning Commons is the best place to start a research project because librarians are there to help with coursework and research involving information resources. The area provides 56 computer workstations and access to numerous print and online resources. The library Computers@Learning Commons instruction rooms are also located near the Reference Center and contain an additional 56 computers.
The library Connection Lounges, located just west of the User Services Center and east of the Adaptive Technology lab on the first floor, provide places to relax, read the latest news, browse current popular books, and hang out with your friends. These contemporary and inviting spaces have comfortable lounge chairs, popular reading materials courtesy of Cleveland Public Library, café-style chairs and tables, electrical outlets and network connections, and a large-screen TV with continuous news coverage.
In Multimedia Services, located on the third floor of the library, students can listen to music for a class, watch a video or a webcast, and take media-based tests. The lab features both PCs and Macintosh computers, scanners for use in scanning text or images, as well as a wide range of software that allows you to edit audioand video files, design multimedia webpages, and create graphics and PowerPoint presentations. Multimedia Services also has specifically configured Tandberg audio recorders to facilitate foreign-language learning. In the Viewing Room, you can watch DVDs, videotapes, and even 16mm films in cinema-like surroundings.
Students can rehearse classroom presentations in the library's Presentation Practice Room in RT 304. The room is equipped with a SmartBoard, PC, overhead projector and lectern. Additional media equipment is available upon request. Call us at 216-687-9337 to reserve RT 304, or to request information on any of the facilities, equipment or materials available at Multimedia Services.
The Writer’s Lab, a 25 seat PC lab located in RT 302, is a joint venture of the First-Year Writing Program and the library designed to provide additional support for students enrolled in First-Year Writing courses. The lab's primary use is for computer-assisted instruction for developmental writing students; however, the lab is open and available to all writing teachers and students. The lab is also used to support library instruction, particularly for First-Year Writing courses,
Other Library Facilities
The first-floor Adaptive Technology Lab serves students with special needs. Those with physical impairments find adaptive keyboards, enhancing their ability to complete their coursework. For individuals with visual impairments, the lab is equipped with software that scans text, reads text back, and prints in Braille or enlarged text.
The library provides a quiet place to study on the second floor, which has been designated the Silent Study floor. Since group projects have become more prevalent, the fourth floor has been designed for group study and is furnished with special tables with electrical outlets and network connections conveniently placed. The campus wireless network is available throughout the library.
Technologically advanced electronic instruction rooms are used for library instruction, training in the use of technology, presentations, and hands-on computing exercises. The instruction rooms offer inviting workspaces and flexible seating along with specific equipment such as PCs or laptops, touch-enabled presentation screens, wireless keyboards and mice, and VCR and DVD players. "Smart rooms" enable interactive video distance learning when classmates are located across town or even in other counties. The rooms are also equipped for video conferencing.
When classes are in session, library hours are typically Monday through Thursday, 7:30 a.m. – 10:00 p.m.; Friday, 7:30 a.m. – 6:00 p.m. Hours for weekends, holidays, and other exceptional days are posted on the library website.
Information Services and Technology Introduction
The Information Services and Technology (IS&T) department is responsible for ensuring that Cleveland State University's information technology resources are aligned with the strategic priorities of the institution. We ensure that the IT services are dependable, easy to use, cost efficient and functionally sound.
The goal of Information Services and Technology is to support CSU's core missions of education, research, service and accessibility. We recognize that these can only be achieved by working in partnership with students, faculty and staff to reach their goals.
IS&T is responsible for developing effective IT policies, procedures and standards, soliciting customer input regarding their substance and rationale. IS&T strongly advocates the use of and adherence to standards as a key step in providing a scaleable, common and affordable CSU computing environment.
IS&T strives to be the IT services partner of choice, delivering customer-focused, quality services and support products that add value to the overall CSU community.
Cleveland State Websites
Through the use of technology, students can explore faster and better ways to find books, do research on the Internet, and communicate with others around the world. The following is a brief description of the many services that are available to our students.
Cleveland State University has a website full of useful information. Anyone who has a personal computer and access to the Internet can get information about the university.
A wide variety of information is available from the university website, including an international student guide, a student admissions guide, a campus map with photos of all buildings, directories on how to reach Cleveland State and where to park. In addition, each college has its own home page, which includes a general description, course offerings, faculty profiles, information about special programs, and more. Many individual departments and professors also have their own web pages.
IS&T Call Center: http://www.csuohio.edu/offices/ist/needhelp/call_center.html
IS&T Knowledgebase for computer-related questions/issues: http://askIT.csuohio.edu
Computer labs, equipment & hours, etc.: http://www.csuohio.edu/offices/ist/studentcomputing/labs.html
CampusNet to register for courses, view grades, print unofficial transcript, etc.: https://campusnet.csuohio.edu/index.jsp.
IS&T Technology Information and Services: http://www.csuohio.edu/offices/ist
Free Virus-Scanning & Internet-Related Software
IS&T provides free virus scanning software on a CD which includes access to free weekly updates. The CD is available from RT 1104 and includes instructions for set-up and use. In addition, IS&T provides a CD containing several freeware and shareware packages through IAP (Internet Access Pack). This free CD can be picked up at RT 1104.
Electronic Mail (E-mail)
Every applicant and registered Cleveland State student — part-time, full-time, undergraduate, graduate and law — has an account on the campus e-mail system. Students who prefer to forward their Cleveland State email to another e-mail address can do so in CampusNet or by contacting the Call Center (216-687-5050). As emergency notifications, special events, and other student-specific announcements are sent via e-mail, IS&T recommends that students check their Cleveland State e-mail regularly or forward their Cleveland State e-mail to another e-mail address.
For help accessing your e-mail, contact the Call Center at 216-687-5050 or check out the following website: http://www.csuohio.edu/offices/ist/getconnected/email.html.
E-mail is available from any networked PC, anywhere. Access to your e-mail is available from the 'Campus Email' link on the Cleveland State home page or by going directly to the following URL: https://webmail.csuohio.edu/. If you prefer, you can also access your e-mail via Outlook, Outlook Express, or other e-mail clients. Instructions for using these clients are available from the IS&T CSU E-mail resource page located at http://www.csuohio.edu/offices/ist/getconnected/email.html.
CampusNet is a user-friendly information system available to students from any computer with an Internet connection, including home computers, on-campus kiosks, and campus networked computers. The Internet address for the CampusNet system is: https://campusnet.csuohio.edu/index.jsp.
Using CampusNet, students can register for classes, add and drop classes, and pay their bursar's accounts. In addition, CampusNet provides commonly requested student information. A student may view and print his or her Bursar's account balance, registration schedule, course list, financial-aid award amount, student record information, unofficial transcript, and personal information, such as address and e-mail address.
CampusNet is accessible with your CSU ID and CampusNet Password. Students who do not know their ID or CampusNet Password can contact the Call Center at 216-687-5050.
Computer Use on Campus
Discounts on Purchases
Students may purchase Apple and HP computers at significant discounts through the university partnership with these vendors. They can get more information by visiting the IS&T Shopping PCs website at http://www.csuohio.edu/offices/ist/shoppingpcs/.
Laptop Loans through the Mobile Campus
The Mobile Campus provides free laptop loans to students for up to four hours per loan. These laptops can include either a floppy or CD/RW/DVD drive. There is no cost to either signup for the program or to borrow the laptops. For more information, including hours of operation, please visit http://www.csuohio.edu/offices/ist/studentcomputing/mobile_campus.html.
Student Laptop Use on Campus
Students may use their own laptops on campus or may borrow a wireless laptop from the Mobile Campus, located in the Main Classroom Plaza level.
WIRELESS: The entire campus is wireless. Students can use their own laptop to connect to the Internet using the university wireless network. A wireless card configured for the CSU wireless network and a CSU ID and CampusNet Password is all you need.
NETWORK DROPS: Students who want to connect their laptop to the Internet on campus using an Ethernet card will need:
- An Ethernet card set-up for the Cleveland State environment. Instructions available in the computer labs and RT 1104
- Their CSU ID and CampusNet Password (available from the IS&T Call Center at 216-687-5050)
- A port to plug into, available in the library, the law library and areas of Urban Studies
- A network cable
Campus Connection Lounges
The Campus Connection Lounges are available for casual computer use. Over 50 computers, including Macs, are available with MS Office, Internet access, e-mail access, etc. To use a lounge computer, students will need their CSU ID and CampusNet Password. The Call Center can help students who do not know these (216-687-5050). The lounge provides up to 2,000 pages of free printing per semester. For a schedule of hours, please go to: http://www.csuohio.edu/offices/ist/studentcomputing/connlounge.html.
General Purpose Labs
Student labs are available across the campus. General Purpose Labs are located in Rhodes Tower 403 (in the Main Library), Stilwell Hall 128, Main Classroom 446, Fenn Tower 103, Business Building 23 and Urban Affairs Building 39 and 40. The General Purpose Labs are quiet study areas which provide up to 2,000 pages free printing per semester and scanning. Stilwell Hall lab also has two group work areas where 4-5 students can use a PC together. For a list of hours, software and equipment, visit the following website: www.csuohio.edu/offices/ist/studentcomputing/labs.html.
In the labs, students can use software such as the current Microsoft Office Suite of products, SAS and SPSS statistical software. They can also perform research on the Internet and check e-mail. Lab assistants are available to answer questions and help with problems.
Multi-screen, Multi-media PCs are now available in all General Purpose Labs. Each Multi-media PC has the Adobe Design Premium suite, Microsoft Project, and Microsoft Visio in addition to the normal suite of lab software.
To use the labs, students will need to sign in using their CSU ID and CampusNet Password (available from the Call Center at 216-687-5050).
College Computing Labs
In addition, many colleges maintain their student labs. Lab locations are listed at http://www.csuohio.edu/offices/ist/studentcomputing/labs.html with information about available equipment and hours of operation.
The CSU Mobile Applications help students quickly find the important information they need to navigate the CSU campus, find computer labs, locate dining and parking facilities, look up the academic calendar, browse major/minor information and more. The CSU Mobile App is available for the iPhone, Blackberry and Android phones, and the iPad. For more information, please visit http://mycsu.csuohio.edu/mobileapps.
Microsoft and Adobe Software
Through a special contracts with Microsoft and Adobe, the university offers a significant discount on most Microsoft and Adobe products to students. For information about available products, contact the CSU Bookstore at 216-687-2128. The Microsoft special deals include Microsoft Office (Word, Excel, Access, Outlook and PowerPoint) and Microsoft Operating System upgrades. Adobe special deals include Photoshop, Acrobat Reader, Dreamweaver and various software suites.
Hundreds of free, non-credit computer-related courses are available online. These can be used from any Internet-accessible computer. Topics ranging from Microsoft Word to Team Building are covered. In addition, hundreds of online reference books are available. To access these courses, visit http://www.csuohio.edu/training and use your CSU ID and CampusNet Password to login. For help with these, please contact the Call Center at 687-5050.
Students who work for the university and need training for their work can attend classroom-based computer-related training sessions offered to faculty and staff through IS&T Training (See http://www.csuohio.edu/offices/ist/services/training).
IS&T Call Center
The IS&T Call Center provides technical and software assistance to students, staff, and faculty. The IS&T Call Center can assist with Internet access, e-mail, and many other technical problems.
Contact the IS&T Call Center by
IS&T Call Center normal hours during fall and spring semesters are:
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Check the website for vacation, holiday and summer hours (http://www.csuohio.edu/offices/ist/needhelp/call_center.html).
PC Repair Shop
The PC Repair Shop is a for-fee repair service for personally owned student, faculty and staff PCs, Notebooks, and Apple computers. The PC Repair shop is located inside the SH 128 Lab and is open Monday through Thursday 9am to 5pm. Equipment may also be dropped off at the Mobile Campus Laptop Loan program outside of those hours. Check the website for more information and pricing (http://www.csuohio.edu/offices/ist/services/student/computer_repair.html).
IS&T also maintains a phone line with a recording listing any current system outages. System News line is updated each weekday. Call 216-687-5252.
When the university needs fast communication with students, we add a notice to the Campus Mailbag which is accessible from a link on the myCSU page: mycsu.csuohio.edu. These messages help students keep in touch with campus events and announcements.
Some classes use a course management system called Blackboard to enhance or take the place of traditional classroom instruction. Each professor using Blackboard or other Web-enhanced course materials will provide students with directions for access and use.
IS&T Communications - ask the CIO & email@example.com
IS&T provides newsletters online at http://www.csuohio.edu/offices/ist/ . When students have specific information technology-related questions, they can send an e-mail directly to the IS&T CIO at firstname.lastname@example.org.
Undergraduate Studies is responsible for coordinating undergraduate programming inside and outside of the classroom. The purpose of this division is to understand the issues of CSU students in order to provide a positive and supportive learning environment that will lead to better retention, academic success and greater service to students.
Offices within Undergraduate Studies are:
General Education: This office coordinates the courses that provide a foundation of knowledge and skills that are important for all CSU graduates. (http://www.csuohio.edu/academic/gened/).
Honors Program: This program provides highly-motivated, academically talented students with a challenging academic program along with the opportunity for renewable scholarships and other academic privileges. The University Scholars Program is also administered through Honors (http://www.csuohio.edu/honors/).
Undergraduate Studies Advising: Undergraduate Studies advising includes the Exploratory Advising Office (http://www.csuohio.edu/academic/advising/exploratory/), which offers academic advising and support for students undecided about their academic major or program, and the TRIO Student Support Services Program (http://www.csuohio.edu/academic/advising/trio.html), which provides academic advising and support for first-generation college students. The Tutoring and Academic Support Center is also part of this office. (http://www.csuohio.edu/academic/advising/tutoring/)
Curricular Affairs: This program helps coordinate the state-wide initiatives that allow students to transfer many courses from one Ohio institution to another.
Academic advising is a critical and important support resource available to all undergraduate students at Cleveland State University. Advising support helps ensure that students get the most out of their academic experience. Academic advisers on campus work closely with students on an individual basis to help them develop and achieve their academic, career, and personal goals, and provide ongoing support and assistance to enhance student success. This ongoing support includes the following:
- Guidance in planning a program of study according to each student's academic interests, skills, and goals
- Helping students develop an understanding of the academic requirements needed for graduation, including GenEd, college, and major requirements
- Providing students with assistance in major and career exploration choices and opportunities
- Assistance with navigating and utilizing university information systems such as CampusNet and Degree Audit
- Assistance with learning and understanding university policies and procedures
- Assistance with petitions and graduation applications
- Providing referrals to appropriate university resource offices and departments as needed
Cleveland State Academic Advising Process
Cleveland State University utilizes a model of advising in which a majority of the academic advising is provided in the academic colleges. Each college of the university has its own advising office designed specifically to provide advising support for students in that particular college. This model of advising provides students with an immediate connection to their college and college adviser, and provides a venue for students to get connected with their academic major department and faculty. This link to college advisers, academic departments, and faculty is a critical component of achieving and maintaining academic success.
Cleveland State also offers advising support to students who are undecided about their major through the Exploratory Advising Office.
For information about how to determine which advising office is appropriate for you, and how to contact your college advising office, go to http://www.csuohio.edu/academic/advising/
Athletic Academic Advising Program
Athletic Academic Advising assists the student athlete in assuming the responsibility for the determination of all aspects of academic and career goals while complying with NCAA rules and bylaws. The Athletic Academic Advising program is designed to supplement, support, advise, counsel, direct and suggest, but the student-athlete must assume the responsibility for his or her own education. Athletic Academic Advising informs, counsels, advises, enlightens and explains to students the options and support services available that will sustain academic success while applying NCAA rules and regulations that tend to limit normal academic freedom, but accelerate their pursuit of a degree. For more information, Call (216) 687-4824
TRIO/Student Support Services
The TRIO/Student Support Services Program is grant funded through the United States Department of Education and has been part of the Cleveland State University Campus for over thirty-eight years. TRIO/SSS works in cooperation with all offices at Cleveland State University and continues to be committed to helping students progress towards graduation and beyond. TRIO/SSS provides opportunities for academic development, assists students with basic college requirements, and serves to support and motivate students toward the successful completion of their post-secondary education. The goal of TRIO/SSS is to increase the college retention and graduation rates of its participants and help students make the transition from one level of higher education to the next.
TRIO/SSS participants have benefited from the following services:
- Academic advising
- Academic skills sessions
- Career planning seminars
- Computer application workshops
- Cultural and social enrichment activities
- Financial aid workshops
- Graduate and professional schools preparation
- Peer mentoring
- Summer Enrichment Program
- Tuition assistance (if eligible)
- Tutorial services
To qualify for participation in the TRIO/SSS Program at Cleveland State University, an applicant must meet the following criteria:
- Be officially admitted and enrolled at Cleveland State University
- Be a citizen or national of the United States of America or meets the residency requirements
- Be a first generation college student (parent(s) did not graduate from a 4 year institution) and/or,
- Meet income criteria set forth by the U.S. Department of Education
If you are interested and want to determine your eligibility, please call (216) 687-2402 or visit the TRIO/Student Support Services Program office in Main Classroom 110.
All services are provided at NO COST to participants of the TRIO/Student Support Services Program.
Tutoring and Academic Success Center
About the Center
Do you need help with a tough course? Do your study skills need a boost? The Tutoring and Academic Success Center (TASC) provides academic assistance to Cleveland State University students in a supportive learning environment. A staff of dedicated peer tutors provides free out-of-class assistance in a wide variety of subject areas at the undergraduate level. Please view our website (www.csuohio.edu/academic/advising/tutoring) for a complete listing of courses for which we currently provide tutoring. Tutoring is provided in a 1:1 setting, as small study groups, and language conversation groups. If you require assistance with specific academic skills (note taking, studying, time management, etc.), you could arrange a meeting with a Success Coach to discover strategies for your personal learning style.
Tutoring is coordinated through pre-scheduled individual sessions as well as facilitated by walk-in specialists in a variety of content areas from 11am-3pm Monday through Thursday. Students are encouraged to bring their course texts and materials with them to their sessions and schedule appointments early in the semester. Contact or visit the Tutoring and Academic Success Center at 216-687-2012, Main Classroom (MC) 401. (Monday-Thursday 8am-6pm and Friday 8am-5pm). No appointments will be scheduled over the phone.
SI and SLA Programs
The Tutoring and Academic Success Center is proud to host the SI and SLA programs. Supplemental Instruction (SI) is a nationally recognized academic assistance program that provides regularly scheduled, free, informal sessions in which students review lecture material, revise notes, discuss readings, and apply learning strategies. Students learn how to integrate course content and study skills while working together.
Structured Learning Assistance (SLA) incorporates weekly study and practice sessions into the required course meeting time. During the SLA session, students receive additional opportunities to master course content, develop learning strategies for the course, and better understand the expectations of the professor.
Sponsored by the Tutoring & Academic Success Center, the Writing Center, and the Math Testing and Learning Center, eTutoring is a state-wide consortium of tutors from Ohio universities who provide live and asynchronos tutoring. Students who need academic assistance at non-traditional hours are encouraged to utilize eTutoring by logging on through the TASC website and clicking on eTutoring to create an account. eTutoring provides free online tutoring to students in math (Developmental – Calculus II) and writing (in any content area). Writing samples will be returned with suggestions in 24-48hrs.
Health & Wellness Services
Health & Wellness Services contact information:
- Campus location: SR 153
- Phone: 216-687-3649
- Director: Henry W. Eisenberg, M.D.
Health & Wellness Services offers confidential health-care services to all students, faculty, and staff of the Cleveland State University community. The clinic is staffed by nurse practitioners and two physicians. We provide care for most problems for which you would see your family physician, including blood tests, immunizations, allergy shots, and other laboratory tests. Health-care needs such as sore throats, upper respiratory infections, bladder and gynecological problems and skin concerns can be evaluated and treated. If problems are outside our area of expertise, referrals will be made.
Counseling regarding health concerns such as diet, exercise, activities of daily living and smoking cessation are also addressed. Contraceptive services are available and sexually transmitted infections are evaluated and treated. Free HIV testing is provided. The staff will be glad to discuss your health concerns and are available for consultation.
Services are available by appointment. We have a same-day system for individuals who are acutely ill. Appointments may be scheduled for that day by calling 216-687-3649 at 8:10 a.m. Health & Wellness Services is located in SR 153. Hours during the academic year are 8:00 a.m. - 5:30 p.m. Monday and Tuesday and 8:00 a.m. - 5:00 p.m. Wednesday through Friday. Summer and break hours are 8 a.m. - 5 p.m. Monday through Friday.
Health & Wellness Services coordinates the Student Health Insurance program. Our goal is to offer the best possible health insurance coverage from an outside provider for the best price. We serve as the gatekeeper for students who purchase the student health insurance. In order for non-emergency visits to be covered, a referral from Health & Wellness Services is required, which helps keep the premium low for students. For more information about the student health insurance program, contact GM Southwest at 1-800-550-4870. To schedule an appointment at Health and Wellness Services call 216-687-3649.
Emergency and infirmary care is provided by area hospitals.
Counseling and Testing Center
Counseling Services, located on the 12th floor of Rhodes Tower, offers a range of services to students and staff. The purpose of the services is to help students maximize their university experience by helping them better adjust to changes in the personal, interpersonal, educational, and vocational areas of their lives.
The following services are available:
- Individual Counseling is short-term counseling, usually one to 10 sessions with a counselor to resolve any concerns that a student may have.
- Couples Counseling is designed to enrich couples' relationships by solving problems, improving communication, and resolving conflicts. Couples counseling is offered to all students and their partners.
- Group Counseling involves a small number of students who meet to discuss common concerns. The supportive atmosphere and variety of perspectives in group counseling can be particularly helpful.
- Personal, Educational, and Occupational Information is available through self-help books, educational and vocational planning aids, and information about a variety of psychological problems in the Counseling Center's library.
- Academic Counseling is aimed at improving study skills and eliminating blocks to optimal academic performance.
- Vocational/Career Counseling employs assessment tools and other counseling interventions to help students clarify their interests, select majors, and decide on the career that best fits their interests, abilities and values.
- Outreach Programming addresses the specific needs of the university community and relates to a wide domain of psychological issues.
- University Community Assistance Program (UCAP) provides initial consultation, assessment, and referral when personal problems begin to interfere with a Cleveland State University employee's well-being or work performance.
- Consultation Services include private consultation with faculty or staff to assist them in working with each other as well as with students who are of particular concern. Consultation also may be with students who are concerned with the well-being of a friend.
- Workshops and Seminars are designed to address specific topics such as test-anxiety control, stress management, career decision-making, and overcoming blocks to learning. Counseling Services also offers single-session programs. A variety of topics can be addressed in talks with student or faculty groups. They can be presented in one 60- to 90-minute session, or arrangements can be made to adapt the program to suit a group's special needs.
- Educational and Vocational Programs
- Choosing a Major
- Discovering Interests
- Reducing Stress During Mid-Terms and Finals
- Blocks to Learning and How to Overcome Them
- Study Skills/Academic Services
- Improving Study Techniques
- Taking Lecture Notes
- Improving Listening and Concentration
- Reducing Test-Taking Panic
- Managing Test Anxiety
- Taking Tests
- Writing Term Papers
- Speed Reading
- Preparing for Tests
- Establishing Study Groups
- Faculty Workshops
- Improving Academic Advising
- Student Needs
- Working With Angry People
- Understanding Multicultural Differences
- Recognizing and Referring the Student in Distress
- Interpersonal Programs
- Initiating and Building Relationships
- Parenting Skills
- Strengthening Family Relationships
- Goal Setting
- Time Management
- Feeling Good or Overcoming Depression
- Alcohol Awareness
- Human Sexuality
- Eating Disorders
The Testing Center administers entrance exams such as I-ACT and Michigan Test of English Language Proficiency. Several graduate exams, certification exams and validation exams are also given. These include PRAXIS, GRE (subject tests), PCAT, and the MAT. The CLEP (College Level Exam Program) is available on a computerized system. This exam permits a student to receive college credit for a course by passing a 90 minute multiple choice exam. Proctoring services are available for independent study courses. Faculty test scoring service and student evaluations of faculty are available through the Testing Center.
Academic Services Center
The Academic Services Center provides various forms of academic support including: COMPASS placement testing for math, English, Spanish and French for new students.
Placement testing is the first step required of all new freshman students and those transfer students who have not successfully completed college-level English or math courses. In order to enroll in any English or math course, the placement testing process must be completed prior to registration. The English and math placement tests are designed to assess the level of proficiency in the written use of English as well as a student’s mathematical competency level. The objective is to place students into English composition and mathematics courses commensurate with their level of competency. Students are required to register for the course level in which they are placed. In some cases, further testing may be required. For placement testing information, please call 216-687-2566 or visit http://www.csuohio.edu/offices/counselingtesting/placementhome.html.
Office of Disability Services
The Office of Disability Services (ODS) at Cleveland State University serves students with a variety of disabilities, including, but not limited to: learning disabilities, chronic health issues, psychological conditions, hearing impairments, mobility impairments, Attention Deficit Disorders and visual impairments.
Students who wish to request accommodations through ODS must have a documented disability and be registered through the office. Accommodations are individualized and depend upon student needs and course requirements. Some common accommodations include note-takers, recording lectures, extra time and separate quiet rooms for exams. Students registered through ODS are able to utilize the Assistive Technology Lab and may request alternative text for their books.
Cleveland State University's campus is accessible and significantly barrier-free. For information, call 216-687-2015 or 216-687-3633. (V/TTY)
Career Services Center
Introduction to the Career Services Center
Central to the university experience is career exploration and planning in relationship to academics. In order to complete this introduction to personal and professional development, a student will also develop knowledge of job-search strategies, marketplace realities, and skills specific to his/her field. A full range of student-focused programs and confidential services are available to all Cleveland State University students from the first year through graduation and into alumni status. Students are able to visit the Career Services Center as often as they wish at Rhodes West 280, or call us at 216-687-2233 to make an appointment with a career professional. Other information can be obtained by visiting our website at: www.csuohio.edu/offices/career/
Students have the option to begin meeting with a career coordinator as early as their first semester. Students can familiarize themselves with ways to explore how their interests, abilities, experiences and values relate to their academic studies and career preparation. Our career coordinators are assigned to assist students in specific majors for which they have developed competencies. Call the Career Services Center to make an appointment with a career coordinator who specializes in your major. We have a coordinator who specializes in working with students who are undecided as well.
Choices Planner is a computer-based program that allows students to explore and assess their interests, skills, aptitudes, and values. By using this system along with a follow-up meeting with a career coordinator, students learn how their choices relate and how understanding their personal characteristics will help them begin to make an informed career decision.
Sloan Career Cornerstone Series
The Sloan Career Cornerstone Series is a program designed to assist students interested in engineering and other technical programs in their career decision-making process. By using the Sloan program, students learnmore about the differences in various technical careers, along with the skills and specializations they may need to develop.
Career Conversations and The Greater Cleveland Connection
To complement Choices and Sloan, as well as the career courses, students have the opportunity to meet individually with alumni and other professionals to learn how academic studies and career development work hand-in-hand. Please see a career coordinator for more information.
The Greater Cleveland Connection
The Greater Cleveland Connection enables students to volunteer or to intern in areas of career interest. Students should see their career coordinator for more information.
Career Services Center's Additive Career Preparation Courses
CSC 121 takes students on a guided exploration of academic majors and career choices. It is recommended that students enroll in CSC 121 , Career Orientation, in their second semester. This course fulfills the course requirement for undergraduate participation in the Cooperative Education Program and is recommended for students who wish to explore career options or validate their career choice. This is a one-credit-hour course.
CSC 224 is a three-credit-hour course designed to help students explore the world of work, their skills and interests, job-search strategies, and the relationship between various college majors and careers as well as develop a career portfolio. This course is highly recommended for undeclared/undecided students. This course fulfills the course requirement for undergraduate participation in the Cooperative Education Program.
CSC 321 provides for maximum graduation preparation with minimum anxiety. It is recommended that students register for CSC 321 , Employment Strategies, in their junior or senior year or during their graduate program. CSC 321 helps students develop effective job-search strategies. This course fulfills the course requirement for undergraduate participation in the Cooperative Education Program. This is a one-credit-hour course.
Cleveland State students can be placed as reading tutors in Cleveland elementary schools or libraries. Those students with a federal work study award are eligible to apply. America Reads tutors also qualify as Cooperative Education Program participants.
Cooperative Education Program
Through the Cooperative Education Program, students can explore career and academic options, pretest career choices, put academic theories to work with professionals in their field, polish personal and professional skills, and earn money to contribute to their educational costs. Cleveland State University offers the Cooperative Education Program in all undergraduate fields of study and most graduate programs. Co-op students work in positions that are closely related to their academic areas of study and career interests. Work experiences are typically scheduled during alternate semesters beginning in the sophomore year. In some cases a parallel schedule of part-time work is available.
There are three basic requirements for admission to the Cooperative Education Program: students must have earned at least 30 semester hours, be in good academic standing prior to the first assignment, and have completed the one-credit-hour CSC 121 - Career Orientation course. Transfer students are also eligible to participate in co-op.
Application for admission usually is made in the freshman year or, in the case of a transfer student, during the first semester on campus. Application requirements are satisfied when the student completes CSC 121 , which presents detailed regulations and procedures for obtaining the greatest value from the co-op program and aids students in clarifying their career goals and sharpening their job-search skills.
All co-op students are required to register their co-op experience with the university. CSC 300 provides for academic credit in recognition of the educational value of the cooperative education experience. In this way, one credit is given for each co-op experience completed. This credit is not counted toward the number of hours needed for graduation, but it will add academic hours to a student's credit total. The academic credit maintains a student's full-time status while on a co-op job. CSC 400 , a non-credit option, is also available. However, CSC 400 does not maintain a student's full-time status.
The Cooperative Education Program is administered by the Career Services Center. During the Career Orientation course, students are assigned to a career coordinator. The coordinator acts as a liaison between the university and the working community, developing co-op opportunities and maintaining an effective rapport with all program participants.
Co-Op Job Placement and Scheduling
Co-op employers include a wide range of businesses and industries, governmental, social service agencies, and school systems. Jobs are developed with employers who will provide a meaningful work experience, the standard rate of pay for the work being performed, and a careful evaluation of the student at the completion of the work semester.
Coordinators help students in the entire placement process, providing counseling and contacts. Students then apply directly to the employer and are hired on their own merits. Students must register for CSC 300 or CSC 400 - Co-op Field Experience during each semester in which they have a work assignment.
The co-op schedule, showing the semesters the student will be in school and when the student will be at work, is prepared by the coordinator in consultation with the student and the appropriate academic adviser. The coop student typically alternates periods of being at work and at school from the end of the freshman year to the beginning of the senior year. Two students are often paired with the same employer, thereby keeping a designated co-op position filled at all times. Variations in length and pattern of co-op schedules are considered on an individual basis with many factors being considered.
Students enrolled in the Cooperative Education Program are expected to comply with all of the policies, rules, and procedures governing the program, which are explained further in the Career Orientation course.
The Career Services Center has a special program targeted for students interested in entering the biotechnology industry. Co-ops and placements are actively sought by the many biotechnology companies in the Cleveland area. Additionally, the center coordinates the academic Biotechnology Certificate programs offered through the colleges of Science, Business Administration, and Engineering. For more information, call Career Services or visit www.csuohio.edu/offices/career/biotechnology.
Project Springboard offers career counseling with a specific focus on cooperative education to Cleveland State University students who have a disability. The goal of this program is to aid in defining career goals and help students gain degree-related work experience while earning their degree. Contact 216-687-2233 for more information.
Senior and Alumni Services
For students approaching graduation, the Career Services Center provides Senior and Alumni Services. Senior and Alumni Services are available to all undergraduate students with more than 90 academic hours. Graduate students are eligible for these services throughout their entire graduate program. Eligibility continues after graduation and the services continue to be free of charge for the first year after graduation. Services to seniors and alumni include CSUcareerline, our Internet-based system that provides access to hundreds of full-time degreed positions available at local and national employers. Seniors and alumni are also eligible to participate in the On-Campus Recruiting Program, career fairs, and other various events held throughout the year. The center's Career Resource Library provides graduating students with directories, videotapes on career opportunities, career-path resources, connection to the Internet, and information on hundreds of companies.
For additional information on any of these programs and services, call or visit the
Career Services Center
Rhodes West 280
The Center for eLearning
Supporting faculty and students engaged in elearning courses or programs.
The Center for eLearning provides instructional design support, media development services, program coordination, and student services development for elearning at Cleveland State University. Our goal is to promote the development of more educational opportunities and access for learners through the development of elearning programs.
For Prospective Students
Discover how CSU can make a difference in your life.
For Current Students
Find student guides on getting help and important information on eLearning at CSU.
Faculty guides, Blackboard training, and additional resources are available online for instructors.
Orientation and Family Services
Once a student is accepted to Cleveland State University, attending the university’s orientation program is the first step to becoming an official CSU student. Orientation will prepare the student for the start of classes and help students learn about the CSU campus and its services. All orientation programs are one-day programs, and students are divided into small groups led by well-informed upper-class students, the CSU Orientation Leaders. The orientation staff is located in EC 100 and can be reached by e-mail at email@example.com or by phone at 216-687-9379. More information is available on the Orientation website: http://www.csuohio.edu/orientation.
Mandatory New Student Orientation
New Student Orientation is a mandatory two-day program for all first-year CSU students. Day One occurs throughout the summer and includes academic advising, course registration, campus tours, Viking ID cards, and sessions on financial aid, student involvement, parking, safety and much more. Day Two occurs on the Saturday prior to the semester starting and includes moving into the residence halls, attending New Student Convocation, meeting with the academic colleges, participating in the first-year picnic and more. For students whose first semester at CSU is the spring semester, orientation programs occur from December to January. Each new first-year student will have a hold placed on his or her account that prevents course registration until the mandatory orientation program has been completed.
Transfer Student Orientation
Transfer Student Orientation is an optional program for new CSU transfer students. Since transfer students have already attended another institution, Transfer Student Orientation is a streamlined process that includes getting your ID card, a campus tour, and information on academics, financial aid, tuition, parking, career services, student life and more. For students unable to attend the on-campus program, we offer Online Transfer Orientation located on our Orientation website. For students attending fall and summer semesters, orientation programs occur during the summer. For students attending spring semester, orientation programs occur during December and January.
Family members play a vital role in the academic success of their students. To assist family members in their transition, we offer the following services:
Parent Connection E-newsletter: a quarterly newsletter emailed to parents & family and available on the Parent & Family website
Parent Ambassadors: A parent volunteer group
Parent and Family member events and outings
Family Orientation: join your student when they attend Orientation and attend sessions designed especially for family members
Parent and Family website: www.csuohio.edu/parents
Campus Support and Facilities
Campus Support Services is here for CSU —
We are the Bookstore, Child Development Center, Conference Services, Dining Services, Parking Services, Student Center (future), Recreation Center, Residence Life, Viking Card and Wolstein Center.
The CSU Bookstore is located in the new student center, first floor. It is the official bookstore for the university, selling used and new textbooks based on faculty book requests, reference books in professional fields, bargain books, general reading books (bestsellers are discounted), school and office supplies, Cleveland State gear, stamps, greeting cards, gift items, snacks, and soft drinks.
The bookstore buys textbooks back at the end of each semester. If the book will be used for a class during the following term, the student can receive as much as 50% of the original purchase price. Books are re-purchased at higher prices until the term's estimated demand is filled. Once the demand is filled, textbooks are repurchased at wholesale prices.
The bookstore accepts VikingCash, cash, checks made payable to the CSU Bookstore, Visa, MasterCard, Discover, American Express, and most debit cards. Picture IDs are necessary for all noncash transactions, refunds and book buyback. Online service includes textbook purchases, faculty assistance, and an online CSU Gear shop.
Call 216-687-2128 for more information.
Child Development Center
Cleveland State University is committed to providing a high-quality, affordable, on-site child care center. Fulland part-time child care services are available for daytime and evening hours to students, faculty and staff who are parents or legal guardians of children ages six weeks to 12 years.
The CSU Child Development Center, managed by the YMCA of Greater Cleveland, provides safe, nurturing, high-quality care so you can have peace of mind while you work or attend classes.
Enrollment preference will be given to enrolled Cleveland State students. The program offers care, supervision and early education of children, and will ensure the optimal physical, social, emotional and intellectual development of each child based on the standards set forth by the National Association for the Education of Young Children accreditation system.
Conference Services is responsible for requesting use of all facilities on campus. We are a centralized and cooperative effort among campus support departments dedicated to providing complete event planning to guarantee successful programs. Conference Services also provides comprehensive information regarding student events, services, and activities occurring at Cleveland State.
Dining on Campus
Dining Services offers extensive dining options across campus, and strives to provide a variety of healthy food options while creating an engaging and enjoyable dining experience.
The new Student Center features six all new retail dining options including Bar Uno, Chop’d & Wrap’d, Quiznos Sub, Outtakes Quick Cuisine, Uno Express and The Atrium Cafe!
The Viking Marketplace is all-you-care-to eat restaurant dining designed to give students the maximum variety. From traditional comfort food to vegetarian, students will experience state-of-the-art dining choices. The Viking Marketplace is open to the public.
Students can also enjoy several other dining options such as Wheat Street Deli at the College of Business, The Link Coffee Cart on the Innerlink in the Law Building, The Midway Café on the first floor of Main Classroom and Fenn Shoppe on the first floor of Fenn Tower. These dining locations offer fresh brewed coffee, grab and go sandwiches and salads, pastries and other choices to keep students going through the day.
Elements Bistro on Euclid (www.elementsoneuclid.com), located in the Parker Hannifin Administration Center, is a full service restaurant serving lunch for dine-in or carry out service. Elements is also available to host campus events on the evenings and weekends.
CSU Dining is the preferred caterer for all campus events. For menu suggestions please log on to www.csu.catertrax.com.
Euclid Commons, Fenn Tower and Heritage Hall are Cleveland State’s on-campus housing communities. All communities offer fully furnished units, a great location, quiet study areas and other great amenities that create the right environment for your academic success.
Euclid Commons provides students a variety of living-learning opportunities. Students will find themselves in the center of campus activities and will also enjoy close proximity to a parking garage. Within the community, apartments are available fully furnished with cable television and high-speed Internet. Community features include study areas, game room, computer lab, and laundry center.
The historic Fenn Tower features a restored entry lobby and several remodeled ballrooms and common areas. Apartments are available fully furnished with cable television, high-speed Internet, and some with kitchenettes. Outside the units, community amenities such as a game room with billiards and big-screen television, fitness center, theater room, laundry center and convenience store merge the building's classic design with modern day function.
Located in a historic district on the southern edge of the CSU campus, Heritage Hall offers convenient, apartment-style living in 148 efficiences and one-and two-bedroom suites. Heritage Hall houses upperclass students only (minimum sophomore status or 21 years of age). Apartments are available fully furnished with cable television and internet. Each unit has a private bath, full kitchen and is fully furnished. Heritage Hall is adjacent to the new South Garage and just one block away from the entertainment and sports that abound at the Wolstein Center.
All residents participate in a convenient food service plan and can choose a meal plan from a variety of options.
Requests for information and applications are available in the Department of Residence Life, located in the lobby of Fenn Tower, 1983 East 24th St. For more information, please call 216-687-5196, or visit www.csuohio.edu/services/reslife/.
Parking is available to any student who registers with the Parking Services office and obtains either a daily pay-per-day hangtag or a prepaid parking hangtag.
The daily hangtag allows designated access to Cleveland State University lots for $4.00 per day (hangtag is free).
The prepaid hangtag holders are entitled to park in the core of campus at any time.
The Parking Services office is located in the Chester Building Annex, Room 128. A student must provide the license plate numbers and a photo ID to obtain a hangtag.
Students are responsible for observing the regulations governing parking on campus, as listed in the parking guide and campus map distributed with your parking registration. Click on www.csuohio.edu/services/parking for complete information.
The Office of Parking Services also offers emergency road service to parking patrons, and student employment opportunities.
Parking Services hours of operation are:
Monday - Friday, 8 a.m. - 5 p.m.
Extended hours are maintained during the first week of classes.
For more information, call 216-687-2023.
The much anticipated 100,000-square-foot Cleveland State University Recreation Center, located at 2420 Chester Ave., opened fall semester, 2006. The building houses a main gym, a multipurpose gym, a fully equipped weight training area, a fitness area outfitted with a variety of cardio equipment, multipurpose rooms, racquetball and squash courts, and a seventh-of-a-mile indoor running track. A juice bar, pro shop, and an underground 50-space garage for metered, short term parking are also a part of the facility's amenities.
The new Recreation Center is connected to the current Physical Education Building, providing convenient access to the swimming pool in Busbey Natatorium. All CSU students (taking 8 credits or more) who have been assessed and paid the activity fee to support the Recreation Center automatically have membership without any additional charge. All other students will be charged for membership.
Cleveland State faculty and staff may purchase a Recreation Center membership, and membership options for alumni and the community are also available.
The center is home to all university intramural programs such as flag football, basketball, volleyball, dodge ball, kickball, soccer, tennis, badminton and table tennis. Sports clubs may also use the facility for their events.
Operational management is provided by a company under contract to the university.
The Intramural Sports Program at Cleveland State University provides a variety of leagues and tournaments throughout the year. These contests emphasize mental, social and physical well-being. The Intramural Sports Program is an all-inclusive operation. Every student registered for classes is eligible to participate. The program is also available to CSU faculty and staff as well as to any other Recreation Center member. Intramurals seek to build community amongst CSU students, faculty, and staff through friendly competition. Good sportsmanship is valued above all else. For more information, contact the Intramural Sports Program at 216-802-3200 or e-mail firstname.lastname@example.org.
VikingCard ID Office
Cleveland State University provides every student with an identification card at the time of class registration. It is called the Viking Card. The Viking Card is the official campus identification card for all CSU students, faculty and staff. It is also your key to programs and services across campus including free tickets to all athletics events. The Viking Card Office is located in Main Classroom Room 112. The Viking Card Office phone number is: 216-875-9888, website: www.csuohio.edu/services/vcard.
The Wolstein Center at Cleveland State University plays host to a myriad of special events, including contemporary concerts by international recording artists, nationally acclaimed family shows, professional and amateur sporting events, trade shows and conventions, consumer shows, and a vast array of community and civic functions. The center is also the home of the Division I, Horizon League — CSU Vikings Men's and Women's Basketball games.
The arena is a state-of-the-art, full-service, multipurpose facility that is capable of seating up to 15,000 people for special events. All new scoreboards, concession stands, VIP Loge, LED Marquee, and the Backstage Café ensure that guests will enjoy their visit. The Wolstein Center has made a commitment to bring the best of world-class entertainment, hosted in a first-class sport/entertainment facility, to all of Northeast Ohio.
The Conference Center has over 10,000 square feet of conference and annex space which has the flexibility to host banquets, receptions, and conferences to serve a wide variety of needs. The facility has two large ballrooms that can be divided into smaller rooms for more intimate gatherings. The Conference Center also has a full range of audiovisual equipment available for special events. For larger banquets, trade shows, and conferences, the Arena Grand Ballroom can host events up 2,000 guests. The in-house caterer, Ovations, provides a full line of catering services for events in the Arena and Conference Center.
For more information or to reserve a date, click on the Wolstein Center link, or call at 216-687-9292.
The Wolstein Center at Cleveland State University is located on the campus of Cleveland State University, between East 21st and East 18th streets and Carnegie and Prospect avenues. For more information, internship programs, and employment opportunities, call 216-687-9292.
The Wolstein Center is managed by Global Spectrum. For additional company information, visit www.globalspectrum.com (link opens in new window).
Full-service ATMs are available in the Student Center Atrium and in the College of Business Administration lobby.
Off-Campus Housing Service
The university provides an Off-campus housing listing service to connect students interested in living off-campus with property owners who are interested in attracting students as tenants. We maintain an online list of properties that are for rent such as houses, apartments, rooms in a house, roommate situations, etc. This is a free service for students/faculty/staff as a source of information only.
Cleveland State University does not recommend one rental property over another and is not responsible for any decision that is made to enter into a rental agreement on the part of students/faculty/staff or any person who accesses this Web site.
The primary function of the University Police is to preserve peace and protect life and property in a manner that is sensitive to the rights of the individual and the values of the university. The Cleveland State University Police Department is located in the annex of the Chester Building, 2300 Chester Ave., and operates 24 hours a day, seven days a week, stressing patrol, crime prevention, and community service. The Community Service Officer program operates under the jurisdiction of the police. The Community Service Officers provide safety escorts from all campus locations to bus stops, vehicles, the residence halls, and to all campus locations. The safety escort service is available Monday through Friday from 5:30 p.m. to 11:30 p.m. and Saturday and Sunday from 7 a.m. until 11:30 p.m. during fall and spring terms. During summer term and between terms, this service is available until 11 p.m. Call extension 2020 from any campus phone to request an escort, or from a pay phone or cellular phone dial 216-687-2020. In emergencies, reach Cleveland State Police by dialing 911, or on cellular phones dial 911 and ask for the Cleveland State University Police, or simply lift the receiver and depress the phone button designated "Police/Fire" on campus phones. Blue Light Emergency Phones, located at various sites throughout the campus, ring directly into the University Police Dispatch office when the receiver is lifted or when the button is pressed. The police also facilitate the activities of Campus Watch, Cleveland State's nationally recognized volunteer crime prevention organization.
Campus Safety Report
In compliance with the federal Crime Awareness and Campus Security Act of 1990 and the Student Right-to-Know and Campus Security Act (P.L. 101-542), the university produces an annual report on campus safety and crime rates. For a copy of this report, contact the Cleveland State University Police Department, located in the annex of the Chester Building, 2300 Chester Ave., 216-687-2020.
Center for Teaching Excellence
The Center for Teaching Excellence (CTE) is located in room 212 of the Main Classroom Building. Its purpose is to assist faculty throughout the university in improving their existing teaching skills and acquiring new teaching techniques, including, but not limited to, the use of evolving information technologies. To this end the CTE offers a wide variety of training sessions and workshops for faculty; sponsors external speakers and symposia on teaching-related topics; provides one-on-one consultation and mentoring with individual faculty members; and disseminates internal grant funding to faculty for use in teaching-related projects.
For more information, contact the CTE via e-mail at email@example.com, or call 216-687-5502.
The university Writing Center, located in the Michael Schwartz Library, RT 124, behind the Reference Desk, provides several opportunities for students of all levels to improve their writing. Any student can enroll in a two-credit-hour course (ENG 105 or ENG 106 ) that gives extra support throughout the semester in a combination of eight individual tutorials and eight group workshops. This course is Pass/Fail and counts toward graduation.
Any student can also call to schedule a 30-minute tutorial on any aspect of the writing process — from planning, researching, drafting and revising to editing.
Students can drop in for a tutorial, or they can leave a paper and schedule a phone conference if they cannot visit the center due to their schedules. Students can also receive online assistance by e-mailing the director at firstname.lastname@example.org. We cannot promise immediate service; we hope to have your text reviewed within three business days. We have a very large number of tutorials (last semester we had almost 2,000), which is why we cannot promise immediate service, even though we would like to offer it.
Visit our Web site, www.csuohio.edu/academic/writingcenter/, which has links to online handouts on grammar and writing on the link to Writing Across the Curriculum (WAC).
Students can also work on nearby library computers, consult with librarians, or use our collection of handbooks and style manuals.
Tutors are graduate and undergraduate students in English who enjoy talking about writing and see each tutoring session as a learning session. Call 216-687-6981 for an appointment or stop by Library 124 for a bookmark with our hours. The center is open Monday-Thursday 9:30 a.m.-7 p.m. and Friday 9:30 a.m.-4 p.m.