MLR 707 - Total Quality Management

(3 credits)

Prerequisite(s): Undergraduate students, Nondegree graduates ineligible to enroll in 600/700/800 level graduate courses. Overview of managerial considerations in implementing an enterprise-wide quality improvement program; course includes discussion of senior management leadership, objectives, strategy, program design, implementation structure, customer satisfaction measurement, process improvement, training, lower-level involvement, supporting management programs, and the assessment of financial results.

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