OSM 545 - Quality Management

(4 credits)

Prerequisite(s): OMS/OSM 511; must be admitted as a graduate student to be eligible for this course. Covers the core principles of the management of quality in the production of goods and services. Statistical quality control techniques are used in the implementation of these principles. Topics include TQM, continuous improvement, control charts, sampling plans, process capability, and ISO 9000. Computer software is used where applicable.

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