Mar 29, 2024  
Undergraduate Catalog 2017 - 2018 
    
Undergraduate Catalog 2017 - 2018 [ARCHIVED CATALOG]

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OSM 421 - Service Operations Management

[3 credit(s)]
Prerequisite: OMS/OSM 311 or permission of the instructor. A study of the design, control, planning, and evaluation of service systems, including service aspects of manufacturing firms. Topics include the strategy of designing and implementing service systems, measurement and improvement of their quality and productivity, and the roles of supply chain management, demand management and technology. Students will use quantitative tools to analyze service systems in order to measure and improve their performance, and apply these concepts and tools in the analysis of cases.

Semesters Offered: Every Fall and Spring


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