Mar 28, 2024  
Graduate Catalog 2012 - 2013 
    
Graduate Catalog 2012 - 2013 [ARCHIVED CATALOG]

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MLR 607 - Total Quality Management

(4 credits)
Prerequisite(s): MLR 501  or permission of instructor. Overview of managerial considerations in implementing an enterprise-wide quality improvement program; course includes discussion of senior management leadership, objectives, strategy, program design, implementation structure, customer satisfaction measurement, process improvement, training, lower-level involvement, supporting management programs, and the assessment of financial results.


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